Samaritans' Digital Transformation

Samaritans' volunteers respond to ~10k calls for help every day

We've supported Samaritans through a period of  digital transformation

Katie Colombus, Samaritans Assistant Director Of Communications

We chose Torchbox and Wagtail to ensure that our ways of working are future proofed, data driven and solutions focused

We started with a ground up redesign and replatform of

A month after launch, online donations were up


We helped Samaritans pilot a new webchat service for people who weren't reaching out by phone

Getting it right was critical as the consequences of getting it wrong could be so severe

Ruth Sutherland, Samaritans CEO

A really heartfelt thank you for your role in making Samaritans history last night. Thanks to meticulous project planning and product design, it all went to plan.


of people wouldn't have contacted samaritans if web chat wasn't available

We then redesigned Samaritans volunteer recruitment service

to speed applications through a complex journey from initial application through to getting setup on the new Wagtail intranet

which we reminaged to become a key part of the Samaritans operational infrastructure 

And, we overhauled Samaritans’ safeguarding service so they can provide a better service to people who are most in need

On top of the whole platform is a design system and shared components give a consistent UX

Behind the scenes, automated integrations reduce manual data processing and save Samaritans time and money.

Mike Keating, Samaritans Head of Digital

I can confidently say this project wouldn't have gone as well in the hands of any other agency.

for good


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